Clinical Case Manager – Urgent Care Clinic

The Urgent Care Clinic (UCC) at the DC Superior Court serves individuals in the criminal justice system who are in need of immediate mental health and/or substance abuse services. Individuals served by UCC can be referred by a judge, pretrial officer, probation officer or an attorney. This partnership between Pathways to Housing DC, the DC Department of Behavioral Health, DC Addiction Prevention and Recovery Administration and DC Superior Court allows for immediate access to support services and establishes linkages to long-term providers to ensure effective treatment alternatives, prevent repeat offenders, and ultimately, help our clients recover. The clinical team has training in co-occurring disorders and provides integrated services. The UCC is one of the first of its kind in the country to provide immediate substance abuse and short-term mental health treatment services to arrestees (many of whom are homeless).

 

Quality expectations:

 

Practices reflect Pathways to Housing DC’s vision, mission, and values. Interactions are responsive, courteous and timely. Actively engages in problem solving, responds to complaints; Identifies priority issues; Seeks resolution of conflicts; Shows respect and sensitivity for each person’s individuality and preferences and the cultural/ ethnic diversity of the people they serve and work with. Promotes and/or protects each person’s rights, privacy, and confidentiality.

 

Responsibilities

 

  • Conduct initial Clinical Intake Assessment to determine social service needs.

  • Maintain a maximum caseload of 25 clients.  

  • Assist clients with access to healthcare, health insurance, and applications for housing and employment.  

  • Link clients to ongoing outpatient treatment for mental health, substance abuse or co-occurring treatment.  

  • Communicate clinic participation with the client’s pretrial worker and probation worker.

  • Use GAINS SS to screen clients for co-occurring disorders at the point of intake.

  • Use VI-SPDAT to conduct housing assessments.

  • Conduct initial substance abuse screenings and assessment.

  • Complete substance abuse assessments in the WITS/ TAP system and determine level of care for substance abuse treatment.  

  • Provide referral and linkage to intensive outpatient treatment, detox, or inpatient placement.

  • Conduct brief individual counseling and recovery planning.

  • Facilitate education and advocacy efforts within the court, community mental health and substance abuse treatment facilities.  

  • Provide coverage in the absence of team members.

  • Respond to clients in crisis in any area of the court.

  • Perform other related duties as needed.

 

Skills and Abilities

 

  • Ability to screen, triage, conduct assessments using the CUCC Clinical Intake Assessment tool and the WITS/TAP database to determine level of care for clients.

  • Extensive knowledge of community resources.

  • Ability to de-escalate clients in crisis.

  • Ability to interface with people of various cultural backgrounds and socio-economic status.  

  • Knowledge and understanding of the Housing First model.

  • Ability to conduct community outreach and education on the CUCC.  Organization, communication and basic computer skills needed.

  • Ability to multi-task in a fast paced environment.


 

Qualifications:

 

  • Master’s degree in Social work or Counseling. Must be licensed LGSW or LPC.

  • Minimum 5 years experience with case management and supportive counseling, using motivational interviewing techniques and harm reduction approach.

  • Experience working with clients with co-occurring mental health and substance abuse concerns.







 

How to Apply: 

To apply, send an email with cover letter and resume to hr@pathwaysdc.org. Please indicate the position in your email's subject line.